Contact Us

Issues with your order? Contact us immediately at info@artisanaminos.com and we’ll make it right.

Third-Party Purity Guarantee

If you submit a product for third-party testing and it comes back under 99% purity, we will refund the item or replace it with double the store credit originally spent. A complete report from an accredited 3rd party laboratory is required and subject to verification.

Return & Refund Policy

At Artisan Aminos, we stand behind our products and our customer support. Our goal is exceptional service and quality research. We want you to feel confident in every order.

30-Day Guarantee

We offer a 30-day guarantee on all orders. If something isn’t right, whether it’s an issue with your order, the wrong item, or damage in transit, please contact us immediately. We’ll offer a refund or replacement at no additional cost. Claims must be submitted within 30 days of the order date.

Not eligible: Reconstituted or mishandled products.

Damaged or Lost in Transit

Replacements are available for orders that are lost or damaged in transit, subject to photographic evidence and review by our team. Please submit a claim in your account or contact us at info@artisanaminos.com