This Shipping Policy applies to orders placed through ArtisanAminos.com.

1. Order Processing

Orders placed Monday through Friday are generally processed and shipped within 24 hours from our U.S. facility. Orders placed on weekends or on recognized holidays will begin processing on the next business day

Processing times may be extended due to order-volume increases; payment or address verification; fraud or compliance review; product availability; severe weather; carrier interruptions; or other circumstances beyond our reasonable control. If we cannot ship an order within the stated timeframe, we will provide notice and any cancellation or refund options required by applicable law.

2. Delivery Estimates

Delivery dates shown at checkout or provided by a carrier are estimates only and are not guaranteed by Artisan Aminos. Selecting expedited shipping affects the carrier’s anticipated transit time after the package is accepted by the carrier. It does not guarantee same-day processing or delivery by a specific date unless Artisan Aminos expressly agrees otherwise in writing.

3. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address before submitting an order. Artisan Aminos is not responsible for delays, failed deliveries, returned packages, or losses caused by incorrect or incomplete addresses; missing apartment, suite, or unit numbers; address changes submitted after shipment; carrier access restrictions; or delivery to an address supplied by the customer.

Contact us immediately after placing an order if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing. If a package is returned because of an incorrect or undeliverable address, the customer may be responsible for additional shipping charges before the order is resent.

4. Carrier Delays

Once a shipment has been accepted by the carrier, its transportation and delivery are outside Artisan Aminos’ direct control. To the fullest extent permitted by law, Artisan Aminos is not responsible for carrier delays caused by weather, transportation disruptions, staffing shortages, mechanical issues, natural disasters, incorrect routing, peak-volume periods, governmental action, or other events outside our reasonable control.

5. Lost or Missing Packages

Customers must monitor the tracking information provided with their order and promptly report suspected loss or delivery problems. If tracking has not updated or a package appears lost in transit, contact us at info@artisanaminos.com. We may assist with opening a carrier investigation or claim.

A carrier investigation may be required before a replacement, store credit, or refund is considered. Artisan Aminos does not guarantee replacement or reimbursement for a package until the carrier investigation is completed, except where applicable law requires otherwise.

6. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, you should confirm that the shipping address is correct; check the delivery area, mailbox, parcel locker, or front desk, allowing up to 24 hours for a premature delivery scan; and contact the carrier directly for delivery details. Report the issue to Artisan Aminos within 4 days after the recorded delivery date.

Artisan Aminos may assist with a carrier investigation but is not responsible for packages that the carrier confirms were delivered to the address provided at checkout, including packages lost or stolen after confirmed delivery, except where required by applicable law.

7. Misdelivered Packages

If a carrier delivers a package to the wrong location, contact the carrier and Artisan Aminos promptly. We may assist with filing a carrier claim. Any replacement, credit, or refund will depend on the investigation results, available evidence, carrier policies, and applicable law. Artisan Aminos is not responsible for a misdelivery caused by an incorrect or incomplete address submitted by the customer.

8. Damaged or Tampered Packages

Inspect your shipment immediately upon delivery. Claims involving visible damage, tampering, missing items, or incorrect products must be reported and must include:

• The order number;
• Photographs of the shipping box;
• Photographs of the shipping label;
• Photographs of the damaged or incorrect items; and
• A description of the issue.

Keep all original products, packaging, and shipping materials until the claim has been resolved. Failure to provide the requested documentation may prevent us from completing the investigation.

9. Order Changes and Cancellations

Orders are processed quickly. We cannot guarantee that an order can be changed or cancelled after it has been submitted. Please contact us immediately for further assistance. Once an order has been shipped, it cannot be cancelled or redirected by Artisan Aminos.

10. Limitation of Responsibility

To the fullest extent permitted by law, Artisan Aminos is not liable for indirect, incidental, special, or consequential losses resulting from carrier delays, failed delivery attempts, lost shipments, misdelivery, theft following confirmed delivery, or incorrect customer-provided information. Nothing in this Shipping Policy limits any right or remedy that cannot legally be waived.

11. Contact Us

Questions or shipping claims may be submitted to:

Artisan Aminos LLC
info@artisanaminos.com
ArtisanAminos.com