Artisan Aminos LLC, doing business as Artisan Aminos (“Artisan Aminos,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ArtisanAminos.com, create an account, place an order, contact us, or otherwise interact with our business.

1. Information We Collect

We may collect:

• Name, email address, phone number, and billing or shipping address;
• Account login and order history;
• Products viewed, purchased, returned, or added to a cart;
• Limited payment information, such as card type, last four digits, payment status, and transaction reference number;
• Device, browser, IP address, website activity, and cookie information;
• Customer-service messages and other communications;
• Age, identity, business, laboratory, or research-qualification information;
• Marketing preferences and promotional participation information; and
• Feedback, photographs, or other content you voluntarily submit.

Payments are generally processed by third-party payment providers. Artisan Aminos does not receive or store complete payment-card numbers.

2. How We Use Information

We may use personal information to:

• Operate and secure our website;
• Create and manage customer accounts;
• Process payments and fulfill orders;
• Provide shipping and tracking information;
• Respond to customer-service requests;
• Verify age, identity, research qualifications, and lawful purchasing eligibility;
• Detect fraud, payment abuse, prohibited use, or security threats;
• Enforce our Terms and Conditions;
• Send transactional, safety, policy, and account communications;
• Send marketing communications where permitted;
• Improve our website, products, and business operations;
• Maintain accounting, tax, compliance, and transaction records; and
• Comply with legal obligations or protect our legal rights.

3. How We Disclose Information

We may disclose personal information to service providers that assist us with website hosting and e-commerce services; payment processing; fraud prevention and identity verification; shipping and order fulfillment; customer support; email and text-message delivery; and data storage, analytics, cybersecurity, accounting, insurance, or legal services.

We may also disclose information:

• To comply with a subpoena, court order, law, or lawful government request;
• To investigate fraud, prohibited product use, or safety concerns;
• To protect Artisan Aminos, our customers, or others;
• In connection with a merger, sale, acquisition, financing, or other business transfer; or
• At your direction or with your consent.

4. Sale, Sharing, and Advertising

Artisan Aminos does not sell personal information in exchange for money. However, some privacy laws may treat the use of advertising cookies, pixels, or similar technologies as a “sale,” “sharing,” or targeted advertising. Where required by law, you may opt out by using our cookie-preference tool, selecting the Your Privacy Choices link on our website, or contacting us. We do not knowingly sell or share personal information belonging to minors.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, analytics tools, local storage, and similar technologies to operate the website; maintain shopping carts and customer sessions; prevent fraud; remember preferences; measure website performance; understand website activity; and measure advertising effectiveness.

You may manage nonessential cookies through our cookie-preference tool or browser settings. Blocking cookies may affect website functionality. We honor legally recognized browser-based opt-out signals where required by law.

6. Research and Compliance Information

Because Artisan Aminos products are intended solely for lawful in-vitro laboratory research, we may collect information reasonably necessary to verify age and identity; business, laboratory, or institutional affiliation; research qualifications; intended research purpose; shipping eligibility; and compliance with our Terms and Conditions. We may use this information to approve, deny, restrict, or cancel transactions and customer accounts.

7. Consumer Health Information

Artisan Aminos is not a healthcare provider, pharmacy, medical practice, telehealth provider, or veterinary provider. We do not request medical records, diagnoses, prescriptions, dosing information, or treatment history to complete ordinary transactions. Artisan Aminos does not provide guidance, instructions, or help with products. Please do not send us personal medical or veterinary information.

If you voluntarily send information concerning human or animal use, dosing, administration, a medical condition, or an adverse event, we may retain and process it to respond to the communication; address a safety concern; enforce our research-use restrictions; restrict or cancel an account or transaction; comply with law; or protect our legal rights. We do not sell consumer health information or use it for targeted advertising.

8. Email and Text Messages

We may send transactional messages concerning orders, shipping, account security, customer service, policy changes, and product or safety notices. You may unsubscribe from marketing emails by using the unsubscribe link in the message.

If you enroll in text messages, consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe. We do not sell mobile phone numbers or SMS consent records for another company’s independent marketing.

9. Data Retention

We retain personal information only as long as reasonably necessary for order fulfillment; customer service; accounting and tax requirements; fraud prevention; payment disputes and chargebacks; compliance and safety purposes; legal claims; and other legitimate business purposes. We may retain certain records after an account is closed when required or permitted by law.

10. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no website, payment system, transmission method, or storage system is completely secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and promptly notifying us of suspected unauthorized activity.

11. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• Access personal information we maintain about you;
• Correct inaccurate information;
• Request deletion;
• Obtain a portable copy of certain information;
• Opt out of targeted advertising;
• Opt out of the sale or sharing of personal information;
• Limit certain uses of sensitive information;
• Withdraw consent; and
• Appeal the denial of a privacy request.

These rights may be subject to exceptions. We may retain information needed to complete transactions, prevent fraud, comply with law, maintain records, enforce our agreements, or defend legal claims. We may need to verify your identity before processing a request. You will not be unlawfully discriminated against for exercising an applicable privacy right.

12. Children and Minors

The Artisan Aminos website and products are intended only for institutions and/or individuals twenty-one years of age or older. We do not knowingly allow individuals under twenty-one to create accounts or place orders. If we learn that a minor provided personal information, we may delete the information and terminate the associated account.

13. Third-Party Services

Our website may link to or use services operated by third parties, including payment processors, shipping carriers, social-media platforms, and technology providers. Those parties maintain their own privacy practices. Artisan Aminos is not responsible for the privacy or security practices of independently operated third parties.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, technology, legal obligations, or information practices. The updated policy will be posted with a revised “Last Updated” date. Where legally required, we will provide additional notice or obtain consent.

15. Contact Us

For privacy questions or requests, contact:

Artisan Aminos LLC · Attn: Privacy
17350 State Highway 249, Suite 220 #35990
Houston, Texas 77064
info@artisanaminos.com